Shop Policy

Appointment Modifications, Cancellations & Service Policy

To respect our clients’ valuable time, we do not accept appointment modifications or cancellations via phone or email.

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Appointment Modifications

If you need to reschedule or adjust your appointment, modifications must be made using the confirmation text link or the email provided when you booked.

• To modify your reservation, scroll to the bottom of your confirmation and click “Need to make a Change ?”

• All modifications must be made at least 4 hours prior to your scheduled start time.

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Cancellations

• Late cancellations or no-shows will be charged the full service amount — no exceptions.

• This policy is in place to respect the barber’s schedule, regardless of the reason, including emergencies.

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Appointment & Service Policy

• We are a full-service barbershop, and all services — including lineups, neck cleanups, quick trims, and beard trims — are considered full appointments, as each one blocks out a dedicated time slot. Pricing remains the same regardless of the service type, so no favors.

• That said, we’re happy to offer complimentary touches like eyebrow or mustache grooming as part of your booked service.

• Some of our barbers are not trained in every service. To ensure proper booking, please be sure to book through the service category in the online booking system.

• The system is designed to guide you and prevent misbookings — please make your selections carefully by booking through the listed services.

• If you’re unsure what to book, please call the shop to get a better understanding before scheduling.

• We operate by appointment only — walk-ins are not accepted.

• Lack of understanding of our policies is not a valid excuse for misbookings. Therefore, refunds will not be issued. Thank you for your understanding. Please reach out with questions before booking via email or phone.

Email: info@primobarbershop.com

Shop Phone: 818-330-7200