Shop Policy

Appointment Modifications, Cancellations & Service Policy

We appreciate every client who chooses Primo Barbershop. Please review our policies before booking so everyone knows what to expect.

1. Appointment Only — No Walk-Ins 🚷

• All services require an appointment.
• We do not accept walk-ins.
• Please have a scheduled appointment before coming to the shop.

2. Booking with the correct Barber.

• Some barbers specialize in certain services and may not offer every service.
• Please choose the correct barber and service when booking online.
• Read the service descriptions carefully before booking.
• If you're unsure what to book, contact the shop by Phone: 818-330-7200 or info@primobarbershop.com before making your appointment.
• Booking the wrong service or barber does not qualify for a refund.

3. Services & Pricing

• All services, including haircuts, lineups, neck cleanups, quick trims, and bread trims, require a reserved appointment time.
• Each service has its own price, regardless of how quick or simple it may be.
• Small extras, such as eyebrow or mustache grooming, are complimentary with your booked service.

4. Changing or rescheduling your appointment 📅

• To change or reschedule, use the link in your confirmation text or email.
• Scroll to the bottom and select "Need to Change? or Cancel?"
• All changes must be made at least 4 hours before your appointment.
• Changes and cancellations cannot be handled by phone or email.

5. Cancellations & missed appointments

• Cancellations made less than 4 hours before your appointment are charged the full service price.
• Missed appointments (no-shows) are also charged the full service price.
• This rule applies to everyone, including emergencies and unexpected situations.
• Your barber reserves that time specifically for you, and late-minute cancellations may not leave enough time to book another client.

6. Prepaid appointments & transfers.

If you have already paid and need to cancel less than 4 hours before your appointment, you may send someone else in your place.

• You must find your own replacement.
• They must see the same barber, on the same day and at the same time.
• They must arrive on time. No exceptions.
• They must bring your original appointment details or a screenshot of your confirmation.
• They can use your prepaid appointment or pay for the service in cash. if they pay cash, your original payment will be refunded.
• If nobody takes your spot or shows up, your original payment will not be refunded.

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Thank you for understanding and respecting our policies. We appreciate your business and look forward to seeing you!

PRIMO BARBERSHOP

📧 Email: info@primobarbershop.com

📞 Shop Phone: 818-330-7200

APPOINTMENT ONLY — NO WALK-INS 🚷